Frequently Asked Questions

Frequently Asked Questions

The Las Colinas Floormat offers introductory answers to frequently asked questions about ordering your floor mats. Browse subjects heading below to view questions and answers relating to your selection. Should you have any further questions, please consult our Contact Us page.

 

How will I know what my logo will look like?

Once you place an order, we'll send you a proposal including a proportional picture of your mat and pricing information which you must approve before production.

 

How do I insure floor mat quality and colors?

Let us know your desired mat type and color and we'll mail you a sample swatch of the mat in question.

 

How long does it take to get my floor mat?

The typical lead time is 10 business days from the time we receive your approved proposal until you get your mat.

 

What about rush orders?

We treat every order as a rush order. However, we can make special shipping arrangements – beyond our typical UPS ground service – at customer expense.

 

What is your warranty?

Because floot mat longevity depends on proper cleaning, wear, environment, and customer care, it's hard to determine a reasonable "lifetime". Call us immediately with any mat or imprinting imperfections and we'll handle them fairly and professionally.

 

Do you have a return/cancellation policy?

Once you approve/fax back your proposal, all orders are final. That's why we take such pains in assuring everything is fully communicated and agreed upon before production begins.

 

What designs work best?

The sharpest designs are clean, crisp, and uncomplicated. They're also the most memorable. Fine line and small type do not wear as well as bold lines and type.

 

How do I pay for my order?

We mail your invoice when your order goes out. Payment is expected 21 days after shipment.